Refund policy
Patina Refund Policy
At Patina, we want every customer to be completely satisfied with their purchase. If something isn't right, we're here to make it right — quickly and hassle-free.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of delivery. If you're not fully satisfied with your order, you can request a return or exchange within 30 days — no questions asked.
Eligibility for Returns
To qualify for a refund or exchange:
- The item must be returned to us and received at our facility.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order number or confirmation email) is required.
- Opened or partially used products may not be eligible for a full refund.
Refunds will only be processed after we have received and inspected the returned item.
How to Request a Refund
Simply contact us at support@trypatina.net with your:
- Order number
- Reason for return
- Photos (if the item arrived damaged or defective)
Our support team will reply within 24–48 hours with the next steps and a return address.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. Once your return is received and inspected, we'll notify you and process your refund to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account or credit card statement.
- Contact your payment provider — processing times may vary.
- If you've done all this and still haven't received your refund, please reach out to us at support@trypatina.net and we'll assist you immediately.
Our Promise
Your satisfaction means everything to us. We stand behind our products and strive to make every experience with Patina as smooth, caring, and reliable as possible.