Contact information
Contact Us
At Patina, your satisfaction is our top priority. Whether you have a question about your order, need help with a product, or just want to share feedback — we're here to help!
Email Support
For all inquiries, please reach out to our friendly support team: support@trypatina.net
We typically respond within 24–48 hours (Monday–Friday).
Order & Shipping Questions
If you're contacting us about an order, please include your:
- Order number
- Full name
- Email address used at checkout
This helps us locate your order faster and resolve your issue quickly.
Operating Hours
Our support team is available Monday – Friday: 9:00 AM – 6:00 PM (EST). Weekends & Holidays: Closed.
Our Promise
We're committed to giving you the best customer experience possible — because at Patina, great leather care starts with great service.